Target areas

There is an ICG solution for hotels, hostel establishments and B&Bs, with reservation management over internet, quotas for operators and travel agencies and a real-time connection with all areas of the hotel: reception, telephone switchboard, restaurant, kitchen, storage room, housekeeping and management. This application incorporates reservations of function rooms and the management and planning of business events and family banquets.

This ICG Solutions also integrates the spa activities (such as controlling the contracted services, the relax activities, schedules of the users, anticipated reservations, etc.) and the Golf course activities (manage entrance, renting golf buggies and material, course maintenance, etc.).

The ICG solutions are completely configurable and can be adapted to any type of restaurant thanks to its graphical and visual interface, especially designed for touch terminals. The use of TeleComanda hand terminals to take the orders at the tables and the kitchen printers makes the sales process easier and faster and increases the tables’ rotation and service to the client.

All the areas of the nightclub can be managed by the ICG solutions: the ticket sale at the entrance, the cloakroom, the bars and the warehouse.

With the loyalty card system it is possible to define special price conditions, offers, happy hour, accumulate points, gifts, etc. which can be shared by several outlets of a chain.

The fast-food outlets need an agile and conductive sales system in order to serve more customers in a minimum time. The installation of kitchen screens instead of printers facilitates the work of the staff and reduces preparation times of the orders. With the Delivery module, the outlet receives the customers’ orders by telephone or through the Internet can be assigned to the delivery staff.

ICG facilitates the distribution of items and of sizes between the different shoe shops of a chain, and also rebalances the stock amongst the different warehouses once the season has started. With the ICG Solution, any user of a shop can consult the stock of a particular size and colour of an item in the other shops and reserve it.

Because they a have a large items catalogue, it is necessary to optimize the stock in each of the shops to avoid immobilized resources. The ICG solution recalculates the necessary stock levels in function of the sales and the season to better program purchases and item replacement in the shops.

The ICG solutions satisfy all the needs of supermarkets and hypermarkets: fast sale at the point of sale, integrated payment with credit cards, link with scales, shelve labelling, purchase templates agreed with the suppliers, integration with purchase centrals, etc., but the most important is the reliability of the system, as under no circumstance a superstores may be down.

The ICG solutions can be adapted to the customers’ needs, thanks to the huge configuration possibilities or through the definition of free fields: management and monitoring items by serial number in phone shops, computer shops or white goods shops and tracing items in alimentary companies are only some examples of the possibilities.

The communications system developed by ICG has been specially designed for the real-time connection of all the outlets from a chain with the central. Thanks to its open design, it can be adapted to any type of business: own shops, franchises, triangulation with third parties, stocks in deposit, etc…

The system has a centralized management system, which though a web service manages the whole chain of stores all over the world, allowing for stock optimization, supply chain management and other administrative processes.

The solution contemplates customer loyalty programs: loyalty cards, points, offers, gifts, promotions and is adaptable to any business type such as restaurants, hotels, shops, shopping malls, theme parks...

The ICG solution for chains and franchises is global, as the applications have been translated into more than 10 languages and fulfils the fiscal and other requirements of more than 30 countries.

Besides the ERP solution that can be adapted to any type of business, ICG develops vertical applications for hand terminals. The ICG Autosale ICG solution incorporates all the needs of a distribution company with sellers on the road: travelling salsemen with stock control in the truck, presales management, services to suppliers in superstores, etc. The generated documents are daily uploaded to the central or can be remotely send though GPRS. ICG also has applications for the warehouse control with hand terminals.

ICG offers companies a complete solution covering all the departments: from the creation and revision of the quotations to automated invoicing; from orders reception by internet to shipping off orders, putting special emphasis on the financial and accounting management and on the information processing through powerful report generators and graphical cubes.

A solution to register phone calls, visits and agreements. The CRM can be used to plan and schedule the sales team, to manage the technical services and register incidents through a Call Centre. Furthermore it can be used to create and track marketing campaigns, implement quality norms, manage projects and control real estate.

A management system from ICG to register any business activity, improving the internal communication of the employees, eliminating wasted time, reducing costs and increase customer satisfaction.

This enterprise business planner allows the creation of multiple reports, OPLAP cubes for the visual graphs about the company, planning and service assignment to the employees. Furthermore, with this solution you can manage commercial documents (orders, delivery notes, quotations, invoices...) and generate the corresponding procedures (adapting stock levels, financial management, accounting...) completely controlled by documental traceability.