Hotel – ICG Software

Solutions for Independent Hotel and Chains

The global ICG Solutions manage all the revenue areas of the hotel, improving the process of; Check-in, Check-out, Invoicing, and Reservation’s Quotation. Set the Rates and Packages to apply to direct reservations, to OTAs, or to Booking Engine and modyfing the prices through a single screen. Management of both single and group Reservations enhancing the invoicing process to walk-ins or agencies.

With FrontHotel PMS:

Optimize your business management thanks to FrontHotel

Manage all the revenue areas of the hotel, improving the process of; Check-in, Check-out, Invoicing, and Reservation’s Quotation. Set the Rates and Packages to apply to direct reservations, to OTAs, or to Booking Engine and modyfing the prices through a single screen. Management of both single and group Reservations enhancing the invoicing process to walk-ins or agencies. Manage and settle the commissions generated by the intermediates.

Portatil funcionando con el software PMS de ICG

Arrange Meetings and Events efficiently.

Know the availability of the meeting rooms, follow up quotations, planning tasks for employees, procurement, recipes cost breakdown, prepare service orders, organize preparation and cleaning of the rooms, cost valuation through fabrication orders and profitability analysis per event.

Professionalize the management of your Spa

Organize a client’s stay or even a group. Schedule a visit to doctor, clinic records, prescription of medical services and treatments, roaster of therapists, invoice packages, post charges to room account- Control the costs efficiantly and do margin analysis per treatment.

Improve the efficiency in Housekeeping through the app ICGRoomService Mobile.

Increase productivity, optimize the working flows, and enhance the performance of housekeeping staff. From a smartphone or tablet you can shcedule the staff tasks, update daily tasks, get real time information from frontdesk (check-out, do not disturb, priorities), open maintenance slips, found and lost records, post Minibar and Laundry charges into room accounts, or even blocking any room. All that with just three simple clicks. Forget about the time-consuming forms and paperwork.

Integration with hotel distribution platforms

Connectivity with Channel Manager

Save time in the online distribution of your rooms inventory or updating rates and do it just once from the PMS. Automate the reservations load coming from the different Channels

Connectivity with RMS

Take advantage of the recommendations from the Revenue Management System platform in order to optimizethe rates automatically in the PMS according to the availability, competitors, online reputation, or demand trends.

Connectivity with CRM/UpSelling

Maximize your revenue through the upselling at check-in time proposing additional services, offering room upgrades, or analysing guest satisfaction surveys.

Increase the income through impulse buying.

Offer to your clients a quick access to Room Service with the online orders module. Customers can access to items offered in their language, make the order, and pay from the smartphone just by scanning a QR code.

Automatic e-mail sending to your guests.

Enhance the process for sending reservation’s confirmation to your customers, automatic reminders for check-in with information related to the stay with recommendations and proposals, set up the automatic sending of thank-you e-mails up on the end of the stay.

Submit the official reports about travelers record for the INE (Spain) and Police

INE / ISTAC Occupancy Survey

Save the time dedicated to obtain, fill in, and validate the data mandatory to send to the government administration. Generate the occupancy survey file in XML format with a simple click containing all the required information.

Travellers Registration

Generate and send easily the police records that must be done on daily basis by all the accommodation business. It is also available the ROAT (Andorra model) in XML format.

Manage the maintenace area in an organized manner

Create roaster of employees and schedule them for cleaning tasks, improve the effectiveness in the repairs and maintenance, set priorities and know the goods used in each reparation.

Manage several hospitality Points of sale

FrontRest Point of Sale

From the FrontRest software for the F&B management business such as Restaurant, Cafeteria, Snack Bar, … ) you can check the consumption of the services by the guests, apply the right pricing according to the services subscribed at the Hotel, and post charges to both room account and event account.

Camarera de restaurante hotel tomando nota con Telecomanda ICG

Movility for the waiter

From a smartphone or tablet with Telecomanda Android you can invoice or post charges to the guest’s room account, and check the F&B services included for each guest. You will enhance the orders preparation at the kitchen and at the bar, and you will make sure that all the products are billed out so that increasing the revenue and customer satisfaction as well.

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With the eRest show the Menu with the language of your customers in a digital signage.

Display the dishes of your restaurant through the electronic Menu located at the Hotel Reception, or elevator, or any other areas. Increase the revenue at every POS offering a service up to date, reducing queues at the reception and displaying the prices and the receipes composition with food allergens.

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Smartphone, tablet y portatil funcionando con ICG Analytics

Receive and analyze your business data in real time with ICGAnalytics

Navigate through your business information from any place and device with a single click. Through KPI, tables, graphics, and cubes you may compile, analyse and transform the information necessary for decisions making in real time. Connected to ICGManager, FrontRest, FrontRetail or FrontHOtel databases the information is shown fast and without delay. Available in desktop format and also native app for Android and iOS.

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With ICGManger manage your backoffice in a single solution

Portatiles y ordenadores funcionando con software ICG Manger

With ICGManger manage your backoffice in a single solution

Manage the stock control for every warehouse. Follow up every single movement of stock at each department; F&B, Spa, Bar, Rooms, … Get consolidated data about costs and stock with a single solution. Through the ICGManager you can set purchase orders to your suppliers centrally and from the main warehouse distribute items according to each location’s demand.

Manage the Finance and the Accounting

Do follow up the accounts receivable and the payable as well, speed up the process for accounting the cashcounts, double check the ledger entries, set up capital assets, or run accounting balances statements.

With ICGDocs manage electronically your business’s documents.

With ICGDocs generate invoices and send them automatically to the clients thus saving costs, optimizing the process and resources, and contributing to save the environment. It enables to give access to a platform where your partners and agents can consults and download all the invoices generated.

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Dispositivos CashDro 3 y Cashdro 5 de gestión de efectivo

Manage your business cash with CashDro

Control and keep safe your business cash with the CashDro solution. The POS cash drawer that always balances. Incorporating CashDro in your points of sale cash closing is immediate without discrepancies, cash is always safe, unknown cash losses are avoided, false bill are rejected and exchange errors are eliminated. Several waiters can work with the same CashDro without having to make partial or complete cash counts.

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Tienda de hotel gestionada con FrontRetail

Manage the trade of your outlet with FrontRetail

With FrontRetail software FrontRetail you can manage several business types such as; boutique, supermarket, hair salons, etc , and bill out or post the charges to guest account hosted at the Hotel. Do sell items through barcodes, references, or serial numbers.

Integration with devices that makes optimize the management

Phone Call Billing

The charges of the phone calls are input into the room account through the PBX communication.

ID Documents Scanner

Install a documents scanner in order to optimize the check-in process by saving time in the data input into the PMS and reducing unnecessary errors therefore enhancing customer service.

Electronic Funds Transfer

Plug a Pin Pad device in order to settle bills paid in credit card, reducing time and errors.

Electronic Door Locks

Save time in the check-in process by connecting the PMS to the cards door recorder device.

Access to common areas

Control the access to common areas like the gym or spa selling tickets in the unattended Kiosks and registering the entrance in the turnstile access through bar code or RFID. Your customers may hold a card or wristband to access those areas.

We offer you global solutions to manage establishments in different countries, with different languages, currencies and taxation systems.

Multinational Corporations

Manage hundreds even thousands of branches in hospitality through both property or franchises with security and reliability, and access all the information of your company from a single point and on real time.

Chains and franchises

Manage hospitality establishments both own and franchised with efficiency and immediate access to all company information on real time.

Establishment administration

Manage your establishment with the minimum effort. Perform all the functions at the point of sale easly, agile and intuitive with graphic screens. Control sales, stocks and daily cash closings

CASOS DE ÉXITO

IBERSOL

Grupo Ibersol is a hotel (three, four and five stars) and apartments chain distributed throughout the national geography.

ASTORIA7 HOTEL ****

Located between the main commercial and tourist sites of the city. Each room is dedicated to a movie star.

HACIENDA ZORITA WINE HOTEL & SPA *****

Designed with extreme care for the most demanding guests and lovers of exclusivity. It is part of the The Haciendas Company project.

BEACH MATE RESORTS

Hotel group with presence in the best locations in the Canary Islands. It Offers resorts with their own identity for all clients.

Finca Prats Hotel Golf & Spa *****

Design hotel focused to offer the most exclusive services with advanced facilities and in a privileged natural environment.

Balneario de Mondariz ****

Historical Galician spa opened in 1873, pioneer of the Galician thermal baths and a reference among the main Thermal Villages of Europe.

ROC BLANC HOTELS

Group founded in 1960. Currently it has two recognized prestige establishments: Hotel Roc Blanc and Hotel Termes Montbrió.

HOTEL XERECA *****

5-star Boutique Hotel that has become an exclusive place in a privileged location with 4.000m2 and unique in Ibiza, Puig d'en Valls.

BALNEARIO CALDES DE BOÍ

Historical spa located in the heart of the Vall de Boí and placed in a unique and incomparable environment. It has 37 natural springs.

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