Privacy Policy

Privacy Policy



Address: C. Mestral, s/n, Polígono Industrial de Torrefarrera, 25123 Torrefarrera-Lleida (España)
Phone: +34 973 751 533
Email address:
The communication of personal data is not a legal requirement, but it will be necessary if you wish to formalize a contract. Failure to provide the necessary data for its execution could lead to termination or even non-formalization of the contract.



We collect your personal data on various occasions:

Every time you directly contact us at fairs, events, meetings, presentations, or through the contact forms of our corporate websites such as,, or to request information about our solutions and services for companies.
When you purchase or contract our solutions or services directly from us.


When, with your authorization, our professional distribution channel and our official SATs (Technical Assistance Service) communicate your personal data to us, after acquiring one of our products, contracting services, repairing our devices, or resolving any type of incident.



The data provided by the interested party at ICG Software is intended to manage their requests, provide them with the information they need, and keep them informed about all our services. This data may be transferred to other companies belonging to the ICG Group, to our professional distribution channel, and to our official SATs, for the purposes indicated below:


To address your inquiries and requests.


To offer you support and technical assistance in relation to our products.
To carry out monitoring and follow-up on our solutions and services.


For sending commercial communications with information about our solutions, offers, and promotions…


For communicative purposes such as sending current news about the activity of ICG Group companies.

For the organization of events organized by us such as conventions, product presentations, attendance at fairs…


To legally comply with our commercial relationship.


Data is not processed for automated processing purposes, including profiling, that produces legal effects or significantly affects you.



Contact Data: name, address, phone numbers, email…
Website usage: information obtained through cookies.


Commercial and fiscal data in the case of an established commercial relationship.



The processing of your data for the purposes mentioned above is based on the consent you have given us. However, you can withdraw your consent at any time, without this affecting the commercial relationship between us in any case. You can withdraw said consent by sending an email to



The data may be communicated to:
The competent authority if requested.


Banks and financial institutions for the collection of services offered.
Other companies in the group for internal administration purposes and management of contracted products and services.


To the professional channel of the ICG Group for the purpose of addressing inquiries and requests, offering support, and technical assistance.



The interested party has the right to exercise their rights of access, rectification, cancellation, and opposition to the processing of their data at any time, by directing their request to the email address “”.

These rights are regulated in articles 15 to 22 and 34 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and in Organic Law 03/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDyGDD), in its articles 12 to 18.

They are summarized as follows:


Right of access

Right to obtain confirmation of whether your data is being processed, the origin, and the right of access to the data and information on the purposes of the processing, the category of personal data, the recipients of the data, the expected retention period or the criteria used to determine it, the existence of the right to request rectification or deletion of data or the limitation or opposition to processing, and the right to file a complaint with a supervisory authority.


Right of rectification

Right to obtain the rectification of inaccurate personal data and to have incomplete personal data completed.


Right of deletion

Right to obtain the deletion of personal data concerning you.
Exceptions are made in cases where processing is necessary to exercise the right to freedom of expression and information, for compliance with a legal obligation, for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, for reasons of public interest in the field of public health, for archival purposes in the public interest, for scientific or historical research purposes, or for statistical purposes, and for the establishment, exercise, or defense of legal claims.


Right to limit processing

Right to obtain the limitation of processing when:


→ The data subject disputes the accuracy of the data, for a period that allows verification.


→ The processing is unlawful and the data subject opposes the deletion and requests the limitation of its use.


→ The controller no longer needs the personal data, but the data subject needs them for the formulation, exercise, or defense of claims.


→ The data subject has objected to processing, while it is verified whether the legitimate grounds of the controller prevail over those of the data subject.


After obtaining the limitation of processing, the right to be informed before lifting such limitation.


Right to data portability

Right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit them to another controller.


Right of opposition

Right to object to personal data being processed, including profiling. The controller shall cease processing personal data, unless it demonstrates compelling legitimate grounds for processing that override the interests, rights, and freedoms of the data subject, or for the formulation, exercise, or defense of legal claims.

Right to profiling

Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.


Right to be notified in case of security breaches

Right to be notified without undue delay when the breach of the security of personal data entails a high risk to the rights and freedoms of natural persons. Describing, in clear and simple language, the nature of the data security breach, its possible consequences, the measures taken, and the contact information of the Data Protection Officer.

In addition to the aforementioned rights, it is noted that the interested party has the possibility to object to the processing of data and to revoke the consent given at any time, without this affecting the legality of the processing based on the consent given prior to its withdrawal, by communicating this to the Data Protection Officer via the provided email.



Assuming that individuals browse the website as “potential clients,” personal data will be retained for a period of five years from the first contact, unless the interested party notifies us of the exercise of their rights, as referenced above.